Refund policy

We accept returns within 14 days for faulty products, but unfortunately not for change of mind.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it,  and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at luke@horloa.com. Please note that returns will need to be sent to the following address: 1 Mason Street, Port Elliot SA 5212

If your return is accepted, we will refund the order to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

You can always contact us for any return question at luke@horloa.com